Credit Card Payment FAQ

Upon successful payment you should receive an immediate email confirmation from our online banking service. Should you not receive the confirmation email please contact your bank or credit card issuer prior to attempting payment again. There is no need to fill out the registration form again. Click on our payments link then enter your name, email address and amount you wish to pay. Click pay now and you will be transferred to our online banking portal for your credit card details.

Our payment processor uses the anti-fraud 3D Secure protection system employed by Verified by Visa and MasterCard SecureCode. If you are currently enrolled in either of these, you will need to provide your password or a code sent to your smart phone after filling in the payment form. After you have filled out your credit card details a window will pop up either asking for the password given to you by your bank/credit card issuer or one sent to your smart phone.  If you are using an ad blocker you will need to disable it for the pop-up window to appear, then you can enter your password or code. If you are asked to accept cookies, accept.

My payment attempt was unsuccessful. Do I need to complete the registration form again?

It is not necessary to register again. Please go to the payments button on the Calendar page of our website, located in the upper right hand part of the page. Click to open the payments page. Fill in your name and the amount you wish to pay, then click pay now. This will transfer you to our online payments provider.

Why didn't I receive a payment confirmation email?

Your payment has not been processed for one of these reasons:

  1. Payment is being blocked by the security department of your credit card provider (unbeknownst to the customer support person). You will need to contact the security department to ask for the block to be removed. Then try again using the payments button on the Calendar page of our website.
  2. Card is not allowed this type of transaction
  3. Secure code not entered for Verified by Visa or MasterCard SecureCode
  4. You have not entered the verification code sent to you via SMS to your cell phone

My payment with my Mastercard returned NOT APPROVED and I checked with my bank and they said that there shouldn’t have been any problem.

Call your Master Card issuer and let them know you are making an online, international payment. Then, on the Payments page, enter your name and the amount due, and you will be transferred back to our online payment provider for the your card information.

You’ll find your card issuer’s phone  number on your monthly statement.

I’m having difficulty paying with my Visa card.

All Visa credit cards are valid on the international credit card circuit. However, for security purposes many require that you inform your bank and/or card issuer before making payment.

Let them know you are making an online international payment. Then, on the Payments page, enter your name and the amount due, and you will be transferred back to our online payment provider for the your card information.

You’ll find your card issuer’s phone  number on your monthly statement.

If you don’t already have it you may also be requested to activate the Verified by Visa feature for secure online purchases (it’s free and takes two minutes online).

Error codes

Error code 100    Do Not Honor:  Your credit card issuer has blocked the transaction. Call to advise them that you are making an online, international payment to Amber Road Tours and then try again.

Error code 116:            Insufficient funds available. Call your bank.

Error code 120:           Your card is not allowed this type of transaction.

Non-authenticated:   Card did not pass the 3-D Secure requirements.     Information entered is incorrect.   Page timed out.

Exchange rates and fees

The exchange rate listed on currency converters is the mid-market rate, meaning the mid point between the sell rate and the buy rate. Your credit card issuer or bank will convert your purchase in euros to the sell rate which is generally 1 to 2 points higher than the mid market. Example: mid-market rate shows $1.10 so you should be charged between 1.11 and 1.12.

Many credit card issuers will charge foreign exchange fees on top of the conversion rate for any overseas purchase. We recommend you acquire a Travel Awards credit card with zero fees. Bank of America, Capitol One and other credit card issuers have these.