Our payment processor uses the anti-fraud 3D Secure protection system employed by Verified by Visa and MasterCard SecureCode. If you are currently enrolled in either of these, you will need to provide your password after filling in the payment form.
If you haven’t subscribed to Verified by Visa or MasterCard SecureCode, you will be prompted to activate it in order to process your payment. If you do not activate it your payment cannot be processed.  Online registration is easy and takes just a couple of minutes.

 

Upon successful payment you should receive an immediate email confirmation from our online banking service. Should you not receive the confirmation email please contact your bank or credit card issuer prior to attempting payment again.

 

 

It is not necessary to register again. Please go to the payments button on the Calendar page of our website, located in the upper right hand part of the page. Click to open the payments page. Fill in your name and the amount you wish to pay, then click purchase. This will transfer you to our online payments provider.

Your payment has not been processed for one of these reasons:

  1. Payment is being blocked by the security department of your credit card provider (unbeknownst to the customer support person). You will need to contact the security department to ask for the block to be removed. Then try again using the payments button on the Calendar page of our website.
  2. Card is not allowed this type of transaction
  3. Secure code not entered for Verified by Visa or MasterCard SecureCode
  4. You have not entered the verification code sent to you via SMS to your cell phone

Call your Master Card issuer and let them know you are making an online, international payment. Then, on the Payments page, enter your name and the amount due, and you will be transferred back to our online payment provider for the your card information.

You’ll find your card issuer’s phone  number on your monthly statement.

All Visa credit cards are valid on the international credit card circuit. However, for security purposes many require that you inform your bank and/or card issuer before making payment.

Let them know you are making an online international payment. Then, on the Payments page, enter your name and the amount due, and you will be transferred back to our online payment provider for the your card information.

You’ll find your card issuer’s phone  number on your monthly statement.

If you don’t already have it you may also be requested to activate the Verified by Visa feature for secure online purchases (it’s free and takes two minutes online).

Error code 100    Do Not Honor:  Your credit card issuer has blocked the transaction. Call to advise them that you are making an online, international payment to Amber Road Tours and then try again.

Error code 116:            Insufficient funds available. Call your bank.

Error code 120:           Your card is not allowed this type of transaction.

Non-authenticated:   Card did not pass the 3-D Secure requirements.     Information entered is incorrect.   Page timed out.

The exchange rate listed on currency converters is the mid-market rate, meaning the mid point between the sell rate and the buy rate. Your credit card issuer or bank will convert your purchase in euros to the sell rate which is generally 1 to 2 points higher than the mid market. Example: mid-market rate shows $1.10 so you should be charged between 1.11 and 1.12.

If you pay via check in US dollars we will charge you the mid-market rate.

Many credit card issuers will charge foreign exchange fees on top of the conversion rate for any overseas purchase. We recommend you acquire a Travel Awards credit card with zero fees. Bank of America, Capitol One and other credit card issuers have these.