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I am sending this email to thank you for the concept of Amber Road Tours and to say how much my wife and I have enjoyed making the six Tours that we have been able to complete. I also have an enormous respect for the way that you have handled the closure of Amber Road Tours. I am quite certain that you have chosen the most honourable option that was open to you – in respect of the way that you have treated your clients. We appreciate very much having our balance payments refunded. The suggestion that deposits were donated to your employees and/or Tour Managers was an inspired idea and I do hope that it was taken up by many Amber Road travellers. We do hope that, like the mythical phoenix, Amber Road Tours will emerge again – once the Coronavirus pandemic has run its course. If that is under the guardianship of Lisa so much the better. Hopefully you and Sonya will still be able to offer kind words of encouragement and assistance if required.
Jonathan and Sonya,
Reading your message has been heartbreaking. We have taken so many wonderful tours with you guys that it’s hard to imagine there will be no more. You became part of our annual planning as we were always looking forward to the next tour. Also, thanks to you, we developed new friends that became our travel partners. We would like our deposits for the Bosnia/Croatia tour given to Lisa, Lina, Sean and Mariaelena. Again, this is such sad news. We wish all the best for all the Amber Road family. Please keep in touch with any news about everyone’s future plans. You will all be missed.
Dear Jonathan and Sonya, it is with great sadness that we read of your travel company’s imminent closure, but with the current Coronavirus epidemic we can understand that you have no choice. Your tours were simply the best and we have many fond and happy memories of the tours we took with you. South Africa has so far had relatively few cases of the Coronavirus but we are expecting many more as travellers return from Europe and , in particular, Italy. Our government has put stringent measures in place to help prevent the spread of the virus, and anyone returning from Europe has been thoroughly tested upon return to the country. Please take care, both of you. Our thoughts are with you.
I am truly devastated by the sad news that Amber Roads is closing its doors as it’s the best small group tour company I’ve experienced in my travels thus far. This decision was not an easy one I’m sure, and I hope this corona virus is short lived and that Amber Roads has the ability to resurrect itself in 2021/2022 as this would be a true loss for the tourism industry without Amber Roads.
This just makes me so sad — you are one of the best of the best tour companies. My heart goes out to all those employees who will now have no work. I wish you all the best, and I hope when this crisis is over, you will be able to re-open.
So very sorry to hear. My clients thought your tours were top notch. I loved working with the ladies in SC. Best of luck to you all. Hopefully your company will return and I will be happy to support it.
We are so sorry to lose you as a most wonderful travel company. We are grateful to have experienced your hospitality over two memorable tours. Our very best wishes to you and your staff and hope that all can be resurrected in better times. Thank you!
So sorry to hear the news of your closing. Our trip to Sicily was one of the best tour that my husband and I have taken. We continue to be in contact with the group on that tour. We hope that at some time soon you will reopen. Wishing you all the best.
It has been a few years since we travelled with you but I’d like to say that is was an amazing experience and one we will always treasure. I hope we thanked you enough afterwards!… We wish you the very best with future endeavors and we also hope that all of the venues etc. that you have booked for 2020+ tours will understand and hopefully be able to refund you some or all of your deposits. Canada is finally realizing it needs to shut down. Sadly, Italy has provided this example to the world. Locally schools have closed and more and more closures and cancellations are announced daily. Take good care of yourselves! Wishing Italy a healthy return to normal…
Classiest email ever. We booked with Perillio. They are keeping our deposit, and they want us to go in October. Only offer made to us. We have no guarantee things will be better. By God’s grace they will be. They also want us to pay 350 each in addition if we cancel. I’m so sorry we didn’t book with you. They were just soooo nasty about whole thing. I will pray for all of you. God be with you all over there. My husband works for an Italian bank so we hear how really bad everything is. Please Take Care.
We are so sorry to learn that you have had to close your tour company and feel desperately sorry for all your excellent tour operators who have now lost their employment. We have enjoyed 4 or 5 tours with your company all of which have been most memorable. We wish you both everything of the best, good health and hope that this terrible time will soon pass and that your company will be able to resuscitate afterwards.
I read your email with such disappointment as my experience of touring with Amber Road through southern Italy set the standard for travelling with any tour group in future! For years we have travelled around the world independently – researching and reading up on the history, culture and politics of the country/region before we left. However with S/Italy we thought going with a tour group would provide us with a much great experience, deeper insight and more information than we could get by travelling by ourselves. ….. and we were not disappointed! Our Tour Manager, Anna, was excellent and we were so very, very impressed with the quality of information provided by each of the Tour Guides in the various places we visited. We planned to visit Sicily with Amber Road but unfortunately the group was full at the only time we were free to travel. While the trip with Back Roads was enjoyable, it was not at the standard of an Amber Road. As a self-employed business person, I understand the issues confronting Amber Road. However should Amber Road Tours find that it is possible to continue, we will certainly travel again with you. Wishing you the very best in this difficult economic climate.
This is very sad but understandable news. Marian and I thank you for the joy and wonderful experience we had on our trips to Tuscany, Umbria and Marche and Central Spain. We had planned to start touring again with you after spending the years between travelling outback Australia. We had hoped for Sicily. Your tours were absolutely the best of any of our overseas adventures and for that we thank you for the unforgettable memories. Please pass on our best wishes to Mariaelena and Enrique both wonderful people and spectacular guides.
We also send our thoughts and friendship to you both and hope that you both and yours get through this terrible pestilence both in Italy and the USA. We feel for you. If there is a rebirth of Amber Road could you pass on our contacts.
I was immensely saddened to read your newsletter of your closure. What is also immensely frightening is that since you sent it on the 17th March, when the death toll in Italy was 1800 it has, according to today’s paper, now reached 4,000. That is truly awful news for all Italians and for those who have made Italy their home and for those who love the country.
Doug and I so enjoyed our five tours with you and in his last month he said, several times, that he was so glad we had made the Milan/Lakes tour which we had both loved. Your wonderful tour leaders made trips so enjoyable, not only with their knowledge and their assistance but also their patience with the travellers who could occasionally be difficult. I am so sorry for the two leaders whom Doug and I met (Laura Serafin and Federica Wagner) who were with you until the end. They were both so kind and generous in themselves to Doug and me and although we didn’t meet Mariaelena, I would have loved to have toured with her as there were so many wonderful comments about her on your website. I hope all your tour leaders find other occupations soon.
I had hoped that this year, I would be able to sell our home and then travel with you by myself to Andalucia and Portugal. I knew that I would be so well looked after by your company and would not feel “alone”. Sadly, neither is to be as a real estate agent told me yesterday to put off selling for at least six to 12 months and you won’t be there then.
I have a great deal of respect for you honouring the return of payments and deposits – it seems that so many companies are not doing that. Whatever you choose to do in the future, I wish you both the very best. Amber Roads was certainly a great success that you should be immensely proud of.
Dear Jonathan, Sonya and Lisa (and other members of Amber Road staff) Thank you for your email, we are devastated for you. This is such a sad time but to have to close a business that you have grown and that we all love would be incredibly hard for you. We have always felt that we were all part of a huge special international family as we have met so many true friends travelling with Amber Roads as well as having the pleasure of meeting you and Sonya and Lisa. Up until I read your email we were wondering what the future would bring for our Sicily trip but had expected that things would go ‘back to normal’ by then. But of course we now live in a new ‘normal’ and we fully understand your decision. Be assured we would definitely be interested in any future form of Amber Roads and we will continue to travel as soon as countries open their borders. Please let us know if anything happens in the future. We won’t be cancelling our trip in September as we will want to go to Italy and support them in their regrowth but it won’t be the same without our AR tour in the middle of it. Personally, we were due to leave Australia this weekend and so we have had to cancel that trip to the US and England but that is a small thing compared with the devastation to your beautiful country and so many other countries that Rod and I have had the privilege of travelling to over many many years. In cancelling that journey we have been mindful of not leaving businesses unsupported in the hope that others will share the load too and that the business can survive. So to this end we wish to leave a quarter of our deposit with you. Although we have only had 3 AR guides in all our trips they have all been supported by you and Lisa so we will leave it to your discretion how the money is shared. Love to you all. Be safe and take care.
Jonathan – a lovely, heartfelt, and heartbreaking note about the closure of Amber Tours. My wife Sheila and I took 2 very enjoyable tours with your company a few years back, and should the occasion have arisen to again travel in Italy would have been with you again. You were very helpful with some unique details we needed and the tours and guides were all we could have hope for. In looking at your list of managers we noted Mariaelena, whom we were fortunate enough to see Sicily with. You can feel proud of what you accomplished and only the most unforeseeable of circumstances has brought you down. You have been hit by a truly unfortunate set of circumstances and we feel sorry for you and your staff.
I am very sad to read your email covering your closing. One of the highlights of our much travelled life was our tour with you to southern Italy, an adventure we often recall as the exemplar by which others are to be measured. We tried to join you again in Sicily 2 years ago but the tours were fully booked well in advance – a testament no doubt to the quality and popularity of your product. I also note that even at this time you maintain your integrity by repaying your customers even in the face of your own losses. My best wishes to you and your unfortunate staff and I hope the future will bring you all good fortune when the world is once again able to travel. With very special memories.
Hello. I am here in the United States and do not have a reservation but I have worked with you folks in the past. I would like to make a donation however. Our hearts go out to you folks in Italy. We are praying for great healing in your country and in the months to come. We are all in this together in if only by the small donation I can let you feel the love and support that you have from your friends I would like to do so. May God bless and keep you all near Him.
Very sad. We really loved our Sicily tour in 2016. Hopefully Amber Roads Tours will arise from the ashes and provide future fun and adventure for travellers from across the world.
We were very saddened reading your letter about the closing of your company but we understand your position and share the pain. We treasure the experiences we had with Amber Road Tours and we are certain it will survive these difficult times. With appreciation for their contributions to the Amber Road Tours family, from our refund, we would like to make donations to Lisa Sample and to Mariaelena Ciacci to help them a little during this transitional period. With our best wishes.
I totally understand the approach you have taken. I do hope that in the goodness of time Amber Road Tours will recommence operations. It is the best Tour Group I have had the privilege to travel with having enjoyed three lovely tours. I have recommended your Group to many people and I hope they have taken up my recommendation. Kindly give my regards to Luca and Sean. Wishing you and yours all the best in the coming months.
I was so sad to get the news today that not only the tour to Italy was cancelled but more importantly, Amber Road will be no more. You have provided a wonderful service to so many travelers and you will be most painfully missed. Please contribute part of my deposit to Lisa in thanks for her help and patience over the years. I hope that the world will soon recover from this terrible circumstance and that Amber Road will continue in some form in the future.
Hi Lisa. We hope that you will be part of the new Amber Road Tours in the future. I’ll not make any further comment regarding the stressful lives we are going through. Tiziana – thanks for your charm and lovely personality. Your artist partner is so fortunate. To Sean we will catch up with in the future – he would have been and again hopefully will be again a wonderful addition to Amber Road Travel in Spain. Thank you Jonathan & Sonya for your guidance in our travel experiences and your dedication/focus on your business. Stay healthy and happy through what is very challenging times.
It was with much sadness that we read the email you sent about Amber in 2020. You are in our thoughts. We have a refund from which we would like to donate to Marialena Ciacci and to Andrej Vatovec. We are at home self isolating as those over 70 and with medical issues are advised to do. May this awful virus soon be controlled and until then we wish you and Sonya good health.